Payment:

You have to go through my Etsy Shop SeliyaArtsandCrafts to purchase any one of my products.

There you will have different payment options.

 

Return Policy:

You can return the product within fourteen days of receipt.

Email me and I will send you the return address.

As soon as I receive your order (in its originally shipped and delivered condition), you will receive a full

refund less the price of the originally paid amount for shipment.

Refunds will be processed in the same manner as the original payment.

 

After fourteen days and up to thirty days, you may return your order for shop credit - considering less the original shipping costs.

I do not accept returns after thirty days.

 

Shipping:

Products including cedar bark will only be shipped within Canada.

The other products are shipped via Canada Post. Please email me for any special shipping arrangements.

The shipment will be made between 1 to 14 working days after cleared payment for your purchase.

Allow 10 to 15 days for package to arrive.

When a package is not claimed at the post office and is returned to me, the buyer must pay the shipping again.

If purchased items are to be shipped to an address other than your own, please specify recipient's address at time of purchase.

Insurance is strongly recommended. Please inform me if you wish to purchase shipment insurance. I do not assume responsibility for items lost or damaged by the carrier.

 

 

 

 

 

 

 

Privacy Policy

 Contact information including email address, telephone number, address etc. which is provided by the user is used solely for completing the order. This includes information pertaining to gift recipients.

I do not use this information to compile a mailing list nor do I sell the information. Once your order is shipped, your order information is securely filed for tax return purposes and shredded after three years.

 

 Sales Tax policy

 As a small business owner, my sales tax is included in the sale item and is remitted to the appropriate government agency.

 

Refunds and Exchanges policy

 Returns policy: Please send me an email to arizonapony@yahoo.ca with any concerns.

Customer satisfaction is very important to me, and I want my customers to feel secure when shopping with me. Returns or exchanges can be made within two weeks from receipt of your purchase. A refund will be issued once the item has been returned in its original condition. Please note that the buyer is responsible for all shipping involved in return/exchanges.

 

 Additional Policies and FAQs

 Custom orders: I am open to custom orders; contact me with your idea.

 

Condition of cedar bark: Cedar bark is harvested of different cedar trees and therefore can look very distinctive. Not all strips will ever look the same. Some can be glossy, with much fiber, light, dark, thin, thick, wrinkly, with pattern, with small holes etc.

Products: all kits may contain slightly different materials (e.g. colors of feathers, suede lace, leather type, colors of beads). I try to get the best priced supplies and try to purchase them from Canada, preferably from B.C.

Thanks for your understanding.